Check out our Frequently Asked Questions below. If you still need help please contact us.
About Little Sunnies
Q: What makes Little Sunnies different from other baby and toddler shoes?
Little Sunnies shoes are thoughtfully designed for early walkers and growing toddlers. Each pair features breathable, washable materials, flexible zero-drop soles, a wide toe box, and easy Velcro closures to support natural foot development. They’re pediatric-informed, parent-approved, and made for comfort — indoors and outdoors.
Q: What ages or sizes do Little Sunnies shoes fit?
Little Sunnies are designed for little feet from roughly 9 months to 3 years old — typically U.S. sizes 3 through 7. You can view detailed measurements on each product page or use our Size Guide to find your child’s perfect fit.
👟 Sizing & Fit
Q: How do I know which size to choose?
We recommend measuring your child’s foot from heel to toe and comparing it with our Size Guide chart on each product page. For the best fit, allow about 0.5 cm (¼ inch) of growing room.
If your child is between sizes, we suggest sizing up.
Q: My child has wider feet. Will Little Sunnies fit?
Absolutely. Each pair has a naturally wide toe box and flexible upper, allowing room for growth and movement — perfect for little ones with wide or chunky feet.
Q: Can my child wear them outside?
Yes! Our shoes feature flexible, non-slip soles that are great for outdoor exploration — playgrounds, parks, and everyday adventures.
🧼 Care & Maintenance
Q: Are Little Sunnies shoes machine washable?
Yes! All Little Sunnies shoes are machine washable.
Simply remove the insoles, place the shoes in a mesh laundry bag, and wash on cold, gentle cycle.
Air dry only — do not machine dry or expose to direct heat.
Q: How do I keep the shoes fresh between washes?
We recommend spot-cleaning with a damp cloth and mild detergent for quick touch-ups. The breathable knit material helps prevent odor buildup even between washes.
📦 Orders, Shipping & Tracking
Q: How long will it take to receive my order?
Orders are typically processed within 1–2 business days and shipped from our fulfillment center in Pennsylvania.
U.S. deliveries usually arrive in 3–7 business days depending on location.
Canadian orders may take 7–14 business days due to customs processing.
Q: Do you ship internationally?
Currently, we ship only within the United States and Canada.
Q: How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number. You can also log into your Little Sunnies account to check your order status anytime.
Q: What carriers do you use?
We primarily ship via USPS and UPS, depending on weight and destination. Canadian orders are shipped through Canada Post or international USPS service.
Q: Can I change or cancel my order after placing it?
We process orders quickly, so we may not be able to change or cancel once confirmed. Please contact us at shoplittlesunnies@gmail.com as soon as possible — we’ll do our best to assist if the order hasn’t shipped yet.
💳 Returns & Exchanges
Q: What is your return policy?
We accept returns and exchanges within 30 days of delivery.
Items must be unworn, unwashed, and in original packaging (including the cotton shoe bag).
For U.S. customers, exchange shipping is free; return labels are provided with a small cost deducted from your refund.
See our full Return & Refund Policy for details.
Q: How do I start a return or exchange?
Visit our Returns & Exchanges Page or email shoplittlesunnies@gmail.com with your order number, reason for return, and photos (if applicable).
We’ll send your prepaid label or instructions for the next steps.
Q: How long does it take to receive my refund?
Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.
💰 Payments & Discounts
Q: What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), Shop Pay, Apple Pay, and Google Pay.
Q: Can I use multiple discount codes?
Only one discount code can be used per order. However, you can still qualify for free shipping if your order meets the minimum threshold after discounts.
Q: Do you offer gift cards?
Yes! Little Sunnies digital gift cards are available in multiple denominations and make the perfect baby shower or first birthday gift. Gift cards are delivered by email and never expire.
🧾 Account & Support
Q: Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, manage returns, and save your shipping info for faster checkout.
Q: How can I contact customer service?
You can reach our friendly team anytime at shoplittlesunnies@gmail.com. We typically respond within 1-2 business days (Mon–Fri).
💬 Still need help?
If you couldn’t find what you’re looking for, please reach out to us at
shoplittlesunnies@gmail.com — we’re happy to help with sizing, orders, or anything else!